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Ship features, fixes, workflows, integrations, dashboards, shortcuts your customers actually want.

Forward-deployed agents that investigate product feedback through user interviews, uncover underlying pain points, and build solutions those same users validate.

Where uTrace helps

From product failures
to missing capabilities.

A Product Signal starts as something a customer said or did. uTrace runs the right flow for it and comes back with evidence, not a ticket.

01Something that used to work fails
Shopalytics / ReportsIllustrative example

Bugfix Flow. The failure: the October channel report times out at a million rows. uTrace asks what was expected and what happened, gets a reproduction trace of the export, and confirms with the user that this is the issue.

For your team

One case file.
Every reason.

The Case File is engineer-credible: customer pain and product impact first, then the trace, the decision, the change, the risk and the next action.

Click a divider to read each section.

Shopalytics · Saved conversion views

Case File

Saved conversion views

validated

For the Shopalytics team · originating user Maya, growth lead at Dudulemon

  • Customer need
    Maya rebuilds the same conversion filters every Monday. Leaving the page loses them.
  • Improvement
    Save the full conversion view by name and reopen it with every filter and the visualization.
  • Validation
    Maya reopened “TikTok sizing drop-off” on Preview Version b40d71. All seven filters came back.
    • Interview
    • First preview, partially validated
    • Repair, validated
  • Next action
    Review PR #482 in shopalytics/web. Your team merges.

Example Case File for the Shopalytics scenario; quotes and counts are illustrative.

Maya’s interview took $250 off Dudulemon’s bill.
Shopalytics

$750.00

Due October 3, 2026

To
Dudulemon
From
Shopalytics

Invoice SHOP-1107

Growth planOctober 2026$1,000.00
Subtotal$1,000.00
Interview creditApplied from Dudulemon’s balance−$250.00
Amount due$750.00
Pay $750.00

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For your users

Why they
say yes.

With Outreach Offers, every interview earns the customer (or their organization) a credit on their bill, through Stripe or your product’s own credits.

  • They get the change they asked for, and they sign it off.
  • An honest no earns the same credit as a yes.
  • Rewards scale with each customer’s plan and size.
  • You set the budget, and uTrace never offers past it.

Illustrative example.

Fits into your world

Four things to connect.

uTrace plugs into what you already have, in the order you just watched it work.

01Where your customers talk

Community servers, support systems, app reviews, public forums, social platforms, in-product feedback, customer calls, issue trackers.

02Your product

  • The uTrace SDK

    It runs only in previews, and shows what your user did and what your backend did about it.

  • Code access

    Install the uTrace GitHub app on the repository you choose.

  • A safe preview copy

    A copy of your app on seeded data, where interviews and changes happen away from production.

03Rewards

  • Stripe, or your own credits

    Thank-yous land as invoice credits through Stripe, or in your product's own credit system.

  • A budget you set

    uTrace sets each reward aside before it invites anyone, and never spends past it.

What your users get

04Your rules

  • What agents may change

    Allowed paths and blocked code surfaces, fixed before a case starts.

  • Accounts only humans interview

    Mark Sensitive Accounts, and uTrace leaves them to your team.

  • Required checks

    The tests every change has to pass before a user sees it.

Give good
feedback
a way forward.