Push fixes, features, workflows, integrations, dashboards, shortcuts your customers already tested.

Forward-deployed agents that interview users, uproot their pain points, implement solutions, and validate the results before shipping.

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Where uTrace helps

From product failures
to missing capabilities.

A Product Signal starts as something a customer said or did. uTrace runs the right flow for it and comes back with evidence, not a ticket.

01Something that used to work fails
Shopalytics / ReportsIllustrative example

Bugfix Flow. The failure: the August channel report times out at a million rows. uTrace asks what was expected and what happened, gets a reproduction trace of the export, and confirms with the user that this is the issue.

For your team

One case file.
Every reason.

The Case File is engineer-credible: customer pain and product impact first, then the trace, the decision, the change, the risk and the next action.

Click a divider to read each section.

Shopalytics · Saved conversion views

Case File

Saved conversion views

validated

For the Shopalytics team · originating user Maya, growth lead at Dudulemon

  • Customer need
    Maya rebuilds the same conversion filters every Monday. Leaving the page loses them.
  • Improvement
    Save the full conversion view by name and reopen it with every filter and the visualization.
  • Validation
    Maya reopened “TikTok sizing drop-off” on Preview Version b40d71. All seven filters came back.
    • Interview
    • First preview, partially validated
    • Repair, validated
  • Next action
    Review PR #482 in shopalytics/web. Your team merges.

Example Case File for the Shopalytics scenario; quotes and counts are illustrative.

Fits into your world

Three things to connect.

uTrace plugs into what you already have.

01Your Customer Surfaces

Community servers, support systems, app reviews, public forums, social platforms, in-product feedback, customer calls, issue trackers.

02Your product

  • Browser SDK

    Sees what your user does in uTrace's isolated preview of your product: the screens, the clicks, the fields.

  • Server SDK

    Sees what your backend did for each of those actions, errors included.

  • Repository access

    Install the uTrace GitHub app.

03Your boundaries

  • Autonomy Policy

    Allowed paths, allowed and blocked code surfaces, required checks.

  • Sensitive Account rules

    Set aside high-priority users for human interviewing.

  • Outreach Offers

    Incentivize your users for contributing their time.

Give good
feedback
a way forward.